Start a return
Email support@straight-to-bed.com with your order number, the email used at checkout and the item you wish to return. We will send you the return address and instructions by email. This email step helps us organise your return; statutory cancellation does not depend on our approval. A clear statement that you wish to cancel is sufficient.
Please do not send returns to our business correspondence address in the United States. Always request the return address from our support team before sending a parcel.
Changing your mind: your legal cancellation right
For eligible online goods, you can cancel without giving a reason from the time you order until 14 days after the day you receive them. Where one order is delivered in separate lots, the period generally starts after the last lot arrives. Tell us within that period and return the goods within 14 days after telling us. You may use our Cancellation Form, but it is optional.
You may inspect goods as you would in a shop. Where legally permitted, we may deduct an actual reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Return costs and refunds
You pay the direct return postage costs when returning a non-faulty item because you have changed your mind, including under the 100-Night Trial. Our returns address is outside the UK, so international postage rates apply to returns. Contact us for the return address and instructions before posting. This does not apply to our free size-exchange service. We cover necessary reasonable return costs for faulty, damaged or misdescribed goods.
For statutory cancellation, we refund without undue delay and no later than 14 days after being informed, but may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. We refund standard outbound delivery charges paid, but not the extra cost of an optional premium service. Standard UK delivery is free on every order, with no minimum spend. The optional Priority Insured Delivery upgrade costs £4.95; this extra cost is not refunded when you cancel a non-faulty order. This does not limit any refund or remedy due for a faulty item or a delivery service that was not provided. Refunds go to the original payment method unless you expressly agree otherwise, without a refund fee.
Free gifts
Free items included with an offer, such as pillowcases or a storage bag, are part of that offer. If you return the duvet(s) the offer was based on, please return the free items with them.
Trying your duvet at home
Our 100-Night Trial is separate from legal cancellation and lets you sleep under the duvet at home. See the trial page for how it works.
Faulty, damaged or incorrect goods
Please tell us what is wrong and provide your order reference or another proof of purchase. Helpful photos may speed up assessment but do not replace your legal rights. Goods must be of satisfactory quality, fit for purpose and as described. UK law normally gives you a 30-day short-term right to reject faulty goods. After that, repair or replacement may apply, followed in the relevant circumstances by a price reduction or final rejection. The applicable remedy depends on the facts. These rights are not limited to 100 nights or ten washes.
Size exchanges
We offer free size exchanges for UK orders within 30 days of delivery, including the return and replacement standard postage arranged through our support team. The duvet must be unwashed and in its original condition. Email support@straight-to-bed.com before returning anything so we can check the size you need and availability. If the new size costs more, you pay the difference; if it costs less, we refund the difference to your original payment method.