Tell us what happened
If something has gone wrong, email support@straight-to-bed.com with “Complaint” in the subject line, your order reference, a description of the issue and how you would like it resolved. You may also write to Building Brands LLC, trading as Straight to Bed, 30 N GOULD ST STE N, Sheridan, WY 82801, United States.
How we will help
We reply to every complaint within 48 hours. We will review the information, ask for any relevant missing details and explain the proposed outcome. If a complaint needs more investigation, we will tell you and keep you updated. If you disagree with our answer, ask us to review the decision. Your statutory rights and legal deadlines are unaffected by our complaints process.
If we cannot resolve your complaint
If we cannot settle your complaint, we will confirm this to you in writing, name a certified alternative dispute resolution (ADR) provider and tell you whether we agree to use it. You can also get free, independent advice from the Citizens Advice consumer service.
Privacy concerns
See our Privacy Notice for privacy rights and the option to complain to the ICO.